You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. SeatGeeks sold me fraudulent tickets and refunded 120% but Stub Hub charged me the full amount because "I could not deliver the tickets" But they did not pay me for the sale so they literally made $2,500 for nothing. I was payed after whoever bought my ticket attended first day . I want to cancel the order but I can't . DONT AGREE. Secondary ticket markets . Ask the Community Contact Support If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Learn more. Stubhub Purchased 2 event tickets from Stubhub. Wait for a StubHub representative to reach you. No problem, I thought - cancel the transaction and re-list It was effing impossible. According to our Seller Policies:. However, Stubhub is a secondary ticket market, which means you will likely not pay face value for the tickets. I wasted money on hotel room, as well. Next, you'll be asked to sign it to your StubHub account. New York Yankees at Chicago White Sox Tickets, 05-15-2022 13:10:00 (CDT) 3 tickets Row LOT,4 | Seat (s) Parking Pass, 7, 8 Price per ticket $13.33 Quantity x3 Total ticket price $40.00 Service fee $6.00 Your payment $34.00 Total of all PayPal payments $34.00. Bought tickets with 2-day delivery and they haven't shipped. Failure to fulfill your orders will lead to charges as stated in the Seller Policies.". Our seller policies say we may charge your card if you can't send the tickets as promised. Now stubhub has charged her the $1800. StubHub wanting to charge me over $1k! StubHub provides a safe and secure environment to buy and sell tickets, excellent customer support 24/7, and the StubHub FanProtect Guarantee . 24, Report #1402580 Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. We send emails as a courtesy when your tickets sell. . Today, we got a fraud alert notice from our credit card - StubHub is charging us $1600 (the price of the tickets). The complaint has been investigated and resolved to the customer's satisfaction. So I listed my tickets on. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. They said a buyer claimed they were fake tickets, but I have proof they . Answer (1 of 3): Yes, Stubhub is legit. . Stubhub cancelled the sell and charged me $550 for not fulfilling the order. . Browse Help Categories Where are my tickets? About Us; Affiliates; Careers; Magazine; Backstage; . Now late for game. If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . > FedEx 2-day delivery and will charge $10.99 > FedEx overnight shipping, which is $15.99. I need your guys help. Reselling tickets bought on StubHub. Managing your orders 35. . Did my order go through? I sold a 2 day cancert bracelet ticket. I feel robbed by this comoany . I called Stubhub and told them I still had 15 hours to fulfill the order. But as Sports Illustrated's Brendan Maloy noted, that penalty is only "20% of the ticket price . Then he contacted me to say he couldn't make it. Other ticket resale sites seem to charge about 30% extra fees (as shown above with TickPick vs StubHub). Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. While making the listing, I did not upload the actual ticket but a different PDF. According to our Seller Policies:. StubHub is the Official Fan to Fan Ticket Marketplace of dodgers.com. I really wanted a refund so a couple months ago EDC finally refunded me the . Seating Area: 104. . There are no service fees ever with TickPick, saving you 10-15% on tickets. I feel robbed by this comoany . Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. Instead, if an event is canceled, the company will be adding a coupon for 120 percent the value of the buyer's original order to their StubHub account, which they can apply to "one or multiple StubHub orders" until Dec. 31, 2021. Stubhub DO NOT . Reply from StubHub UK. Not fun. Theft all the way around. Stubhub than charged me back for full amount. I listed 3 tickets totalling $500. How to Sell Tickets on StubHub. The buyer can't just cancel the ticket willy-nilly, either. Was this answer helpful? You are buying tickets from a third party; StubHub is not the ticket seller. The company left an official comment on this complaint. Bought Instant download tickets, but my order is processing. Wait for a StubHub representative to reach you. Places like Vivid Seats , Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. No confirmation email when I bought tickets. Delivering tickets 20. But here's what the StubHub site says for the same sale: Is this worth contacting a lawyer, or should I just take my medicine? When the seller complained to StubHub about the mistake and requested that they cancel the sale, StubHub's customer service rep said they could, but they would have to charge the seller $100. stubhub cancelled the sale the day of the new event with zero notice. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I immediately informed StubHub that I would not be able to provide the sold tickets. Our Company. Vivid: $123 - $128. Reply from StubHub. Gather all the information you have on the purchase. I cancelled the order - but it still shows. If your replacements are rejected or you are unable to fulfill the order though, you will be charged a minimum of 40% of your sale price, plus any additional costs required for StubHub to complete the sale on your behalf. Places like Vivid Seats , Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Before accessing the website, you must agree to the terms of their 21-page User Agreement. Let me recap Unauthorized credit card charge. Please . Gather all the information you have on the purchase. Yes No Still Need Help? Stubhub mishandled all three orders, and did not take responsibility What would you like the company to do to fix the problem? Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. They now want to charge me roughly $5000 to replace the tickets. alhapeman, Dec 9, 2008. alhapeman, Dec 9, 2008 #3. This article is in your queue. Someone purchased my ticket and I have been charged 95 to cancel the order. After being acquired in 2007, StubHub has been the main driver of growth for eBay. . DONT AGREE. Then, after realizing I had not been refunded for the charge, I reached out to Stubhub again. I wasted money on hotel room, as well. -. A review of Stubhub's file was done in February 2022. Sold tickets on StubHub but don't have them. Yes No Still Need Help? After reaching out to customer support, Stubhub agreed to reduce the charge in half to $850. 2nd day was cancelled. Reselling tickets on StubHub you bought as a guest. The event has now been cancelled. . Scroll to top - ! Event cancelled. What StubHub did: They are trying to charge me $110 for two tickets that were sold. You're all set! Stubhub refuses. You are buying tickets from a third party; StubHub is not the ticket seller. The sale was made within minutes and the delivery status on the sale said 'delivered'. They charge you a 25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay and the price for the replacement ticket. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . Non-existent. StubHub Canada Ltd. and StubHub Inc. have been hit with a class action lawsuit alleging they refused to issue refunds to Canadians who purchased tickets for events that were cancelled, or will likely be cancelled, during the COVID-19 pandemic. Receive a full refund of your purchase. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Absolutely terrible experience. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Prices are set by sellers and may be above face value. Find out if the event was ever rescheduled if it was rescheduled and not canceled you need to fulfill this order even if that means buying you tickets 2.Call stubhub if the event was canceled explain to them how it's canceled it's not happening but if it's postponed you're required to fulfill so don't say you don't have the tickets or they'll end up charging you 100% of the sale . StubHub, they sold like instantly but I haven't received any money from them yet. Was this answer helpful? Stubhub than charged me back for full amount. Phone: 1.866.STUBHUB (1.866.788.2482) You can also visit StubHub's help center to ask a question or to read more about a particular topic. StubHub: $245 - $542. Why was I double-charged? Ask the Community Contact Support My Orders My Sales My Account. As this price comparison shows, both services have a wide variety of seats available . Provide the information they might require. DONT AGREE. StubHub notes it was the first to offer the 120% credit for canceled purchases. SH took my money and gave me nothing. I listed 3 tickets totalling $500. Because they charge me a fee to sell my ticket. Explain your case the best you can. StubHub's penalties if you can't deliver tickets you sold. Some resort owners think they have found a way to avoid getting stuck with excess inventory when guests cancel at the last minute. Is my ticket a mobile ticket? Before accessing the website, you must agree to the terms of their 21-page User Agreement. Mail Order Services: StubHub Internet. CAD $609.56 (USD 455.05) for tickets to a concert. Email: customerservice@stubhub.com. Stubhub offered a credit of 120% or a full refund by October 5th, 2021 if no action . Answer (1 of 3): Update 11/22/15 - Seatgeek transitioning to marketplace model: SeatGeek launches a marketplace for ticket sales, mobile transfers, & more I think Andy and Christian's answers are good short answers, but I wanted to add the nuance in terms of how the two business models affect . Every order is 100% guaranteed. I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. StubHub: $128 - $155. View all 14. Let them buy tickets from somewhere else. How to change the delivery method of my sale. Cancel the order. Type in the name of your artist or team that you are selling tickets for and click enter. I never got my ticket bracelet back. User Agreement change . Charged me appx $1100 for 4 "Courtside" tickets to Harlem Globetrotters and gave us 4 $50-$75 seats. StubHub. If your replacements are accepted, then you are able to avoid the minimum 40% replacement fee. StubHub notes it was the first to offer the 120% credit for canceled purchases. We'll automatically confirm your order within 30 minutes of correct transfer. StubHub ticket sellers are charged a 15% fee. Stubhub has what they call a Fan Guarantee. eBay's StubHub is now the largest ticket marketplace in the world, processing $4.3 billion in gross transactions and $937 million in net transaction revenues in 2016 [1]. If a ticket (s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. StubHub's net transaction revenues grew 29% in 2016 as compared to essentially zero . It will either be above or below face value. I sold a 2 day cancert bracelet ticket. Feb 27, 2022. Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. Feb 27, 2022 . Stubhub charged me $1700 for the mistake. Restrictions apply. When she realized this she immediately reached out to the buyer and offered her actual tickets which the buyer refused. Stubhub came to BBB's attention in 2002. Author: New Jersey. Others having exact same issue as me. Give the customer their money back. Additionally Stubhub charged me $701 to replace the tickets for the "buyer" What a scam! Basically, they are guaranteeing the buyer that they will get the same (or better) valid tickets to that event, guaranteed. Dial +1 (866) 788-2482. 13.1 This User Agreement shall commence on the date that you register an Account with StubHub and will continue for an indefinite period unless terminated in accordance with these provisions. All this is described in their TOCs. I did not get any option to m. Stubhub charged me 25 admin fee, which I accepted but they also charged me another 50 so 75 in total for the cancellation. This complaint was posted by a verified customer. SH sent me a QR code and charged my card $37.77. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. The venue is a greedy casino who will not outright cancel the event and because it is just "postponed" status, there is no refund avenue from stubhub. You will wait hours to call rude people on stubhub, and the email they keep telling people to use on here will absolutely go unanswered. The only thing I know is that they charged 575 to my credit card (25 fee + payment for the replacement tickets) I contacted the buyer and he told me that the sale was cancelled because Stubhub could not get any replacement. Dial +1 (866) 788-2482. Selling tickets and delivery expectations. The garage is secured with a rolling gate. Say a fraudster charged a big-screen TV to . I never got my ticket bracelet back. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. As things stand, I think he'll have to pay for tickets he can't use cos I can't sell them Customer support? I got paid for my StubHub sale even though the event had not yet happened. I bought EDC tickets last year and turned out the event was postponed until this month in October. They also pay me after they make sure ticket is valid. This practice is undisputable with StubHub, no negotiating, no refunds. Ended up not able to attend and sold tickets on StubHub. Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. D. Danielle is the author of this solution article. Hi everyone, I bought tickets for a concert in late 2019 on Ticketmaster and sold them in 2020 on StubHub. Vivid: $271 - $515. StubHub's penalties if you can't deliver tickets you sold Print. If you sold tickets on StubHub but need to cancel the sale: Go to 'My tickets' then Sales Under the sale, click 'Make changes' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Hi, I recently made a listing for a single ticket for an event this Sunday (22/05/2022) in England. Most Popular Answers. charged fee. DON'T USE STUBHUB! I listed 3 tickets totalling $500. Don't use this site if you're forgetful like me. Answer: Yes! Bought $2,500 worth of tickets on SeatGeeks. StubHub offers toll-free customer service 7 days a week. 2nd day was cancelled. " If you dropped your sale, StubHub will charge your payment method an amount equal to the greater of (i) 100% of the price of the ticket (s) sold or (ii) the full amount incurred by StubHub to remedy the dropped sale. And StubHub will also be getting their money back by charging sellers through their credit card on file to "reverse . Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. I got refunded for my tickets through Ticketmaster and received an email from StubHub saying "if you've already . Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. 2. Choose the show you are selling tickets for. Provide the information they might require. Receive a coupon for 120 percent of your original purchase . It involves converting room nights . 13.2 You may terminate this User Agreement at any time by contacting Customer Service. Was this answer helpful? Another complaint filed with the BBB tells of Madonna tickets that were listed for $450 each but then sold for $450 for both. Stubhub said the refund had been denied. However Stubhub justify it by telling it is written in the policy. The tickets cost $1700 vs the $270 that the buyer actually paid for my tickets. . The StubHub refund class action lawsuit says customers are entitled to receive a prompt refund in the . What StubHub did: Purchased 12 tickets in three orders. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. At StubHub, you can sell tickets on one of the world's largest ticket marketplaces. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I called and spoke with StubHub, and was told that the buyer canceled the order because the tickets were not delivered in the method promised, and because of that, I am being charged for the cost of the tickets. Explain your case the best you can. . Las Vegas Nevada First, go to the StubHub website and click on the word Sell in the upper right corner. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. However, they also go on to say that if the tickets you ordered don't arrive or are worse than what you had ordere. They claimed that I said and confirmed that I . I was payed after whoever bought my ticket attended first day . If you have any questions, feel free to contact StubHub by email or phone. Stubhub Charged me $5,000 despite the fact I sold valid tickets, and will not respond to me San Francisco California . StubHub Quick Guide: How to buy tickets. Stubhub customer service [email protected] [email protected] of bba nfl ldj khn jecg mne df hi lgk cffd ac iq ldm gch njm idb gb or gd abo fff aaaa gg hrl ba ktq fj hh abbb lta. They also pay me after they make sure ticket is valid. I want reimbursement for tickets and hotel. No attendant, no QR code reader, no way to get in. the BlackHawks informed me of the cancelled orders. Reply from StubHub. I have bought plenty of tickets from Stubhub over the years without issue. I find this ridiculous. Prices are set by sellers and may be above face value. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. This is so predatory. It basically looks like if she us able to sell the tickets again she will only lose out on the stub hub fees and her own cost of the tickets which is like $750. Jake, we are sorry to hear about this experience! Concert was postponed twice before being finally cancelled. This review was chosen algorithmically as the most valued customer feedback. Buying Selling Account & Settings. I am a season ticket holder for multiple . Because they charge me a fee to sell my ticket. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! "Paid StubHub for "reserved parking" in a garage for a Seattle Kraken game. Waited and waited. 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